- For inquiries on how to cancel, return, or exchange, please check the following information and contact us using the “Return and Exchange Request” form at the bottom of the page.
- For inquiries on items purchased from Yamatomichi dealers, please contact each dealer that carries the product.
- For inquiries on items purchased at Yamatomichi Zaimokuza or Yamatomichi-hosted events, please contact us via below CONTACT form.
Cancellation and Return
- Your order can be canceled by yourself via the Order Confirmation email, which is sent right after your order. For details, please visit our NEWS.
- You can cancel your order before the shipment is prepared at our warehouse. After the shipment is ready, your order cannot be canceled.
- Custom order items and made-to-order items cannot be canceled or amended after the order period is over.
- If you find any defects, we accept an exchange, only when the item is unused. If the identical items are out of stock, we will repair it or refund your purchase.
- We do not accept the return of the items due to customer’s personal reasons or preferences after the product is delivered.
If the size of the product does not fit, we will exchange it. We only accept exchanges when the item is unused (except for fitting). Please be sure to check the following notes, and contact us via the “Return and Exchange Request” form at the bottom of the page.
- We only accept exchanges when the item is unused (except for fitting).
- Please contact us within seven days of receiving your item.
- We may not accept a return or exchange when the item is washed or damaged, or if we notice any sign or smell of cigarettes, cosmetics, or stains on the clothes.
- We may refuse repeated returns or exchanges.
How the item is exchanged
1. Contact us via the “Return and Exchange Request” form below within 5 business days after the item is delivered.
2. After confirming the details of your request, we will send you an email with information about the exchange procedure.
3. Please confirm our email and return the item to us within 7 days of receiving your item. Please ship it at your expense.
4. We will check the returned item and ship the correct item back to you at our expense.
5. Please note that the customer will need to cover all shipping costs.
Return and Exchange Request
- Q. If the product I want to exchange is out of stock, can I exchange it for another item?
- Q. If the product I want to exchange is out of stock, can I wait until the item is back in stock?
- Q. How long will it take to exchange a product?
- Q. The color was not the one I imagined. Can you exchange?
- Q. I ordered the wrong item. Can I cancel it?
- Q. I bought the wrong size. Can you exchange?
- Q. The item was delivered and found defective. Can you exchange it?
- Q. The size was wrong. Please let me know the procedure for the size exchange.