山と道

ONLINE CUSTOMER SUPPORT

One of our staff members will answer your questions or concerns about our products through our online customer service and live Instagram feeds. Please note, this service is currently only available in Japanese.

Sign up for Online Customer Support

For detailed questions on how to choose and use the product, please try our remote Online Customer Support service. (Currently only available in Japanese)

Time limit: 20 minutes

Available date and time
Tuesdays: 13:00-18:00
Thursdays: 13:00-18:00
Saturdays: 09:30-12:00
*Please apply by 17:00 of the previous day of your reservation.

  • For better communication, viewing on a large screen such as a PC is recommended instead of smartphones.
  • We conduct these see ions using Zoom. If you are a first time user of Zoom, please download the application and create an account in advance.

    Your Name (Required)
    Email Address (Required)
    Email Address (Enter again, Required)
    First Choice Day (Required)
    Preferred Time of the First Choice Day (Required)
    Second Choice Day (Required)
    Preferred Time of the Second Choice Day (Required)
    Please type the inquiry in detail below: (Requried)
    Have you used the Zoom before?

    *Please allow 1-3 business days (excluding weekends and holidays) to reply.

    Live Feed

    We also do live instagram sessions where staff answers your questions and concerns. See below for past live feeds.

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