山と道

Spirality Issue in
100% Merino Light Series

Regarding the “100% Merino Light” series T-shirts, including the 100% Merino Light Long Sleeve and 100% Merino Light Long Sleeve Zip, both went on sale on June 15, we have found the spirality issue (twisting toward a certain direction) was more noticeable than our quality standard. This irregularity occasionally appears in Gray Marl and Charcoal Marl colors.

Although the shirts are wearable with no problem, we understand that some customers might be concerned about the spirality. Therefore, for the customers who have already purchased the 100% Merino Light Series in Gray Marl and Charcoal Marl colors online or at the brick-and-mortar shops, we will do as follows:

  1. We accept a return of the product, and we offer a full refund even after it is washed or worn.
  2. Or we offer the product with a partial refund of 20% of the price.
  3. Or if the item is not shipped, we accept the cancellation.

For other colors, we will accept a return and refund even after washing and wearing if you notice the obvious spirality (twisting). For more details, please check below:

What We Do for the Customers

CUSTOMERS WHO PURCHASED AT YAMATOMICHI ONLINE SHOP

For customers who have purchased the 2022 version 100% Merino Light Series in the colors Gray Marl and Charcoal Marl at the Yamamichi Online Shop, or customers who won the lottery but have not made a payment yet, we have already sent an email with detailed information on how to return the product and receive a full refund or a 20% partial refund, or cancel their order.

CUSTOMERS WHO PURCHASED AT BRICK-AND-MORTAR SHOPS

For the customers who purchased the 100% Merino Light series in Gray Marl or Charcoal Marl color at the brick-and-mortar shops, including samplus in Taipei, we accept the return of the product, and we offer a full refund. Or, we offer the product with a partial refund of 20% of the price.

Customers who wish to return and receive a refund

Please return the product to the store where you purchased it by August 31, 2022, along with the receipt of purchase if you have it. Even if it has been washed or worn, it is fully refundable. The store will refund the product price. If you have any questions, please contact the store where you purchased the product.

Customers who wish to receive a refund of 20% of the product price

Please contact us via the CONTACT page of Yamatomichi website, enter your name, email address, the name of the product you purchased, the name of the store where you purchased the product, or your online store order number, and please write that you would like a refund of 20% of the purchased price

We accept a return until August 31, 2022.

CUSTOMERS WHO PURCHASED OTHER THAN CHARCOAL MARL AND GRAY MARL COLORS

For the 2022 version 100% Merino Light series, the spirality (twisting) occurs to a certain extent when wet immediately after washing, in all colors including Charcoal Marl and Gray Marl. The twisted fabric will be restored to a certain degree after the line-dry, flattened by its weight and the downward gravity.

The extent of spirality (twisting) differs in each product, and the spirality can only be confirmed after the garment has been washed and dried. Therefore, for other than Gray Marl and Charcoal Marl, If the spirality is significant and apparent after purchase, we will accept a return and offer a full refund even after washing and wearing.

For inquiries, please contact us via the CONTACT page of Yamatomichi website, enter your name, email address, the name of the product you purchased, the name of the store where you purchased the product, or your online store order number, and please write that you want to return and accept a full refund.

We accept a return until August 31, 2022.

How the "Spirality" Looks Like

Webpage Revision

In the webpages of the relevant products, previously we stated as follows:

The fabric will be spirally twisted when it is wet, especially right after the wash. It will be untwisted and restored by the line-dry because of its own weight and downward gravity.

We revised or will revise the description as follows:

– The fabric will be spirally twisted when it is wet, especially right after the wash. It will be untwisted and restored to a certain extent by the line-dry because of its own weight and downward gravity.
– The extent of spirality (twisting) differs in each product, and it can only be recognized after it has been washed and dried. Therefore, if the spirality, twisting, or distortion of the fabric is apparent after the purchase, we will accept a return and offer a full refund even after washing and wearing. if you wish to return the item, please return the item by August 31, 2022.

How We Found the Issue 

Before the mass production, we conducted the sampling inspection and confirmed that the frequency and extent of the spirality were within our quality standard. After the mass production, however, we conducted the sampling inspection again and confirmed that some products in Gray Marl and Charcoal Marl colors deviated from our quality standard.

We will continue to improve our production process and quality control for further quality improvement.
If you have any other questions regarding this matter, please contact us through our website’s CONTACT page.

Best regards,

Yamatomichi Communications

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